Learning and Work: Developing the Capital Model
The authors developed a new model to represent the DNA of organisational effectiveness by aligning third-generation Knowledge Management (KM) with deutero-learning. Subsequently, they tested the validity of the model in a global healthcare organisation with more than seven million customers worldwide. CAPITAL - a new analytical framework - was developed to explore the interaction between third-generation KM and deutero-learning. A questionnaire of 70 items was produced and then administered to 138 knowledge workers on three continents to ascertain their capabilities against the seven parameters of the CAPITAL model. Results were displayed on a ‘radar’ graphical representation, and were triangulated against five semi-structured verbatim interviews, using both quantitative and qualitative data analysis techniques. The data set has received only initial interrogation but preliminary findings indicate that the organisation has strengths in certain areas of first- second- and third-generation KM, and at each of the three levels of organisational learning. Recommendations were made to provide the organisation with strategies to develop further its strategic effectiveness.
Keywords: Knowledge Management, Deutero-Learning, Organisational Learning, Learning at Work, Model, Empirical Research
Principal Lecturer, Westminster Business School, University of Westminster